Privacy policy

This policy explains what personal data Rerobe collects when you use our app and website, why we collect it, and the choices you have. We process data in line with the Nigeria Data Protection Act 2023.

Data we collect

• Account details: name, email address, phone number and password (stored hashed).
• Profile and listings: photos, item descriptions and prices you publish.
• Orders: delivery addresses, order history and messages with other users.
• Payments and payouts: handled by our payment provider; we store references, not card numbers.
• Verification: documents you submit to verify a brand.
• Technical data: device type, app version and logs needed to keep the service secure.

How we use it

• To run the marketplace: listings, orders, delivery, payments and payouts.
• To keep users safe: reviewing listings, preventing fraud and resolving disputes.
• To contact you about your account and orders.
• To improve the app, using aggregated data where possible.

Who we share it with

We share only what's needed: with the buyer or seller in your order, payment and delivery partners, and service providers that host our systems. We never sell your personal data.

How long we keep it

We keep your data while your account is active and afterwards only as long as the law requires, for example for tax records.

Your rights

You can ask to access, correct, export or delete your data, or object to how we use it. Email support@rerobe.com and we'll respond within 30 days.

Changes

If we change this policy, we'll update the date above and tell you in the app.